How it Works & FAQs
What happens after you have downloaded the Registration Documents
Download the Registration documents, fill them in and return them to us by post if inside the UK (Royal Mail Special Delivery), or if outside the UK by courier. Or you can complete the documents, scan and email them to us and we will send you our account details by email so that you can pay by bank transfer. (If you use this method we shall also need you to send signed hard copy of the documents to us by post or courier).
The registration fee is £75 standard for UK residents (completed in 7 days) and £100 at express rate (completed in 48 hours). For non UK residents the standard registration fee is £100 and the express fee £135. These completion dates can only be guaranteed when all information asked for, including any additional documentation, is provided promptly. For clients residing outside the UK and transferring money into sterling it is important that you allow sufficient funds for currency conversion. If your transfer delivers a shortfall, as registration or as invoice settlement, we shall be obliged to send you an invoice for the shortfall together with a raised invoice which will be for the shortfall plus an hour’s administration at the relevant immediate rate for the raising of the invoice. If you over pay this will be credited to your account.
Please complete all sections of Registration Document 2 and sign and date Documents 1 and 3. This is mandatory. Because of the number of applications we receive, if any documentation is incomplete we will not continue to process it. Where information provided is inaccurate or is subsequently changed we will refuse registration without a refund of the registration fee. If the process of registration becomes unecessarily protracted, beyond ten working days, it will be terminated. This is because our writers will only work with clients who are committed to the process and failure to provide mandatory information such as student ID or eLibray log in details will result in the registration process being failed and the registration fee will not be refunded. When providing e Library log in details please ensure you do so correctly and that the site is accessible. We understand typographical errors, but if our Verification team is unable to access they will advise you immediately. Once again, non-response would result in the registration being failed.
All information asked for and provided is held in the strictest confidence and we are subject to the UK Data Protection Act.
Once your details have been verified we will e mail you to confirm your successful registration and ask for your instructions.
Send us your instructions –
- When you want the work. We will ask you to provide an exact date and it is important to set aside time when you receive the commission to review it. If you advise us within 24 hours of receipt if the work does not meet your written instructions all amendments will be made free of charge but this is strictly within 24 hours. It is your responsibility to set this time aside. If you instruct a commission providing only the month as the date (for instance, August or October) that commission will be delivered to you on the last date of that month.
- Approximately when your final instructions or instructions/materials will arrive. Whilst we can begin preliminary planning on the basis of scanned Formal Instructions Notice we do require the original hard copy of the instructions before we can issue a formal contract. When instructing please expedite the sending of signed hard copy by Special Delivery if you reside within the UK or courier if you reside outside the UK. Your hourly rate is calculated from the date when we receive your signed Formal Instructions as hard copy or your materials, whichever is the later date. We are unable to instruct a writer until we have the signed hard copy of the Formal Instructions sheet. If we ‘lose’ the writer because of a client caused delay, such as non-arrival of materials, we will undertake to source a replacement, but we must levy an additional charge of £100 for this service.
- Whether you require a researcher or only a writer working from materials you have supplied. If you require a researcher you MUST provide your eLibrary log in details so that your researcher can access materials you would use.
- All instructions MUST be in writing. Verbal instructions must also be confirmed in writing.
We assign a Personal Academic Liaison Officer (PALO) to work with you. Your PALO is available for consultation by telephone, although as we are an internet based company and all instructions must be in writing this should not need to be an iterative process. We limit contact to e mail and telephone, it is company policy not to use Skype because the quality of the connection can all too often be variable and if the cost of a telephone call is prohibitive we must question a client’s ability to meet our fees.
We identify a writer in-house to undertake the commission. If we cannot provide the specialist academic skills in-house we will offer you (in confidence) access to another writer who can do so.
The writer’s first task is to orientate themselves. All commissions are written from the materials you send or the research our researcher generates – or both. Any commission is only as good as the materials that are used. If you are in any doubt contract a researcher/writer. You must provide your current eLibrary log in details so that your researcher can mirror your footprint. No commission will be accepted without either materials and/or an accessible eLibrary account.
Your writer writes the commission and sends it on for proof-reading. Then to make absolutely sure the work is the highest possible standard your PALO passes it on for verification. This is our quality control.
And then we send it out to you. All commissions are sent out up to midnight GMT the day required. If for whatever reason it fails to fulfil your written brief in any way inform us within 24 hours and we will make all the changes Free of Charge. 24 hours after receiving your commission, or 24 hours after the completion of any necessary amendments, your PALO will conduct a mandatory de-briefing telephone call with you to enable us to monitor our services and constantly to improve its quality.
Commission invoices are payable within 14 days and the settlement must be in our account by close of business (17 00) on the due date. Additional charges as sundries are submitted on a 7 day invoice.
Please remember that writers are human. There may be an occasional typo or a reference presentation error, because they are used to working to their own schedules, and these we would assume you would rectify/alter in your own customising. Major flaws we obviously take full responsibility for but what we offer is writing and subject expertise, not proof reading.
We treat comments that are discourteous, abusive and/or libellous with the greatest severity. Our writers have the right, if they feel their integrity is impugned or they have been abused in writing or slandered in any way to remove their services and we will support them in this. No further assistance will be provided and no contracted costs will be waived.
Frequently Asked Questions
We think we have covered the list, but if we haven’t just telephone us in office hours or e mail us 24/7